Last Updated: April 21, 2025

1. Introduction

KB Solutions ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI assistant services for solar installation businesses.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account

Fill out a form or contact us

Subscribe to our newsletter

Request customer support

Use our AI assistant services

This information may include:

Name, email address, phone number, and business information

Billing and payment information

Communication preferences

Information shared during interactions with our AI assistants

2.2 Non-Personal Information

We may also collect non-personal information when you interact with our website, including:

Browser type and version

Operating system

IP address

Referring website

Pages visited and time spent on our website

Other anonymous usage data

2.3 Information from AI Assistant Usage

When using our AI assistant services, we collect:

Conversation logs between the AI assistant and your customers

Call recordings (with proper consent notices provided to callers)

Performance metrics and interaction data

Customer feedback data

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services

Process transactions and send related information

Train and improve our AI systems

Respond to comments, questions, and customer service requests

Send administrative information, updates, and marketing communications

Monitor usage patterns and analyze trends

Protect against malicious, deceptive, or illegal activity

4. Sharing Your Information

We may disclose your information where required by law or if we believe disclosure is necessary to comply with a legal process, protect our rights, address fraud, or protect the safety of our users or the public.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Right to access the personal information we hold about you

Right to correct inaccurate or incomplete information

Right to delete your personal information

Right to restrict or object to our processing of your information

Right to data portability

Right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings and other tools.

8. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us at:

KB Solutions

Email: [email protected]

12. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and other state laws.

13. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from your country's laws.

By using our services, you consent to our Privacy Policy and agree to its terms.